STRUCTURAL
COMPLIANCE

CloudOrbitX, headquartered at Calle Tetuán, 12, Piso 2º Centro — 41001, Sevilla, Sevilla, España, España (hereinafter "the Company"), is committed to protecting the privacy and personal data of all visitors, clients, and users of our digital ecosystem platforms and billing infrastructure services.

1. Data Controller

The data controller responsible for the processing of personal data collected through this website and associated services is CloudOrbitX, located at Calle Tetuán, 12, Piso 2º Centro — 41001, Sevilla, Sevilla, España, España. For any privacy-related inquiries, contact us at [email protected].

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity data: name, company name, job title.
• Contact data: email address, phone number, postal address.
• Technical data: IP address, browser type and version, operating system, device identifiers, referring URLs, and page interaction logs.
• Transaction data: billing details, payment history, subscription status, and invoice records processed through our automated billing infrastructure.
• Communication data: records of correspondence, support inquiries, and form submissions.

3. Legal Basis for Processing

We process personal data under the following legal bases as defined by the General Data Protection Regulation (EU) 2016/679 (GDPR):

• Consent: where you have given explicit consent for specific processing purposes (e.g., subscribing to communications).
• Contractual necessity: where processing is necessary for the performance of a contract or pre-contractual measures at your request (e.g., service delivery, billing).
• Legal obligation: where processing is required to comply with applicable law (e.g., tax records, invoicing retention).
• Legitimate interest: where processing is necessary for our legitimate business interests, including service improvement, fraud prevention, and security monitoring, provided these interests are not overridden by your fundamental rights.

4. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Transactional and billing records are retained for a minimum of six (6) years in compliance with Spanish tax legislation. Inactive account data is purged after 36 months of inactivity unless a longer retention period is legally mandated.

5. Data Sharing and Third Parties

CloudOrbitX does not sell, rent, or trade personal data. Data may be shared with the following categories of processors solely for operational purposes:

• Payment processors (e.g., Stripe) for transaction facilitation.
• Cloud infrastructure providers for hosting and deployment services.
• Analytics and monitoring services for performance optimization.
• Legal and regulatory authorities when required by applicable law.

All third-party processors are contractually bound to GDPR-compliant data processing agreements.

6. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), CloudOrbitX ensures that adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or adequacy decisions as applicable.

7. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access: obtain confirmation of whether your data is being processed and request a copy of that data.
• Right to Rectification: request correction of inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): request deletion of your personal data where no overriding legal obligation requires retention.
• Right to Restriction: request limitation of processing in specific circumstances.
• Right to Data Portability: receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Data Security

CloudOrbitX implements appropriate technical and organizational measures to protect personal data, including TLS encryption, access controls, regular security audits, and infrastructure monitoring. Our billing systems adhere to PCI-DSS compliance standards for payment data handling.

9. Supervisory Authority

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.

This Cookies Policy explains how CloudOrbitX, located at Calle Tetuán, 12, Piso 2º Centro — 41001, Sevilla, Sevilla, España, España, uses cookies and similar tracking technologies when you access our digital platforms and automated billing web applications.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They enable the site to recognize your device, remember your preferences, and provide a seamless browsing experience.

2. Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website and billing infrastructure. These include session cookies, authentication tokens, and load balancer identifiers. Without these cookies, services cannot be provided.
• Functional Cookies: Allow us to remember your preferences (e.g., language settings, cookie acceptance status) to enhance your experience across visits.
• Analytics Cookies: Collect anonymized data about how visitors interact with our platform, including pages visited, session duration, and navigation patterns. This data is used exclusively for service improvement.

3. Third-Party Cookies

Some cookies are placed by third-party services embedded in our pages, including Google Maps (for location rendering) and Stripe (for payment processing). These third parties may collect data according to their own privacy policies. We do not control the data collected by these third parties.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies may impair the functionality of our billing platforms and service delivery.

5. Cookie Consent

Upon your first visit, you will be presented with a cookie consent banner allowing you to accept or configure your cookie preferences. Your consent choices are stored locally in your browser and can be modified at any time by clearing your browser storage or revisiting the consent mechanism.

6. Updates to This Policy

This Cookies Policy may be updated periodically to reflect changes in our practices or applicable regulations. The latest version is always available on this page with the effective date clearly indicated.

CloudOrbitX, operating from Calle Tetuán, 12, Piso 2º Centro — 41001, Sevilla, Sevilla, España, España, is committed to fair and transparent refund practices for all digital ecosystem and billing infrastructure services.

1. Service Commencement and Milestones

All projects are executed according to a defined milestone structure agreed upon prior to commencement. Work is invoiced upon completion of each milestone. Refund eligibility is evaluated relative to the milestone reached at the time of the request.

2. Eligibility for Refund

• Full refund: if no work has commenced and the project is cancelled within 72 hours of the initial agreement.
• Partial refund: proportional to undelivered milestones if the project is cancelled after work has commenced but before completion of all contracted deliverables.
• No refund: for completed and accepted milestones, or for work delivered and approved by the client.

3. Subscription and Recurring Billing

For subscription-based billing infrastructure services, refunds for the current billing period are not available once the service has been activated. Cancellation of a subscription takes effect at the end of the current billing cycle. No prorated refunds are issued for partial periods unless required by applicable law.

4. Requesting a Refund

To request a refund, contact us at [email protected] with the subject line "Refund Request" and include your project identifier, the date of the original agreement, and the reason for your request. Refund requests are reviewed within 14 business days.

5. Processing Refunds

Approved refunds are processed to the original payment method within 30 days of approval. Processing times may vary depending on the payment provider. CloudOrbitX is not responsible for delays imposed by third-party payment processors.

6. Disputes

If you disagree with a refund decision, you may escalate the matter by contacting us directly. We are committed to resolving disputes amicably and in accordance with applicable consumer protection regulations of the European Union and Spanish law.

These Terms of Service govern the use of all digital ecosystem design, automated billing infrastructure, and web application development services provided by CloudOrbitX, registered at Calle Tetuán, 12, Piso 2º Centro — 41001, Sevilla, Sevilla, España, España. By engaging our services, you agree to these terms in full.

1. Scope of Services

CloudOrbitX provides responsive digital ecosystem architecture, high-volume transaction processing systems, automated billing infrastructure, Stripe payment integration, cloud deployment, UI/UX design systems, performance optimization, SEO services, and custom API/backend development. The specific scope of each engagement is defined in a written agreement or project proposal accepted by both parties.

2. Project Execution and Milestones

All projects follow a milestone-based execution model. Deliverables, timelines, and payment schedules are defined in the project proposal. CloudOrbitX will deliver work in accordance with the agreed milestones. Delays caused by the client (e.g., delayed feedback, incomplete briefings) may result in adjusted timelines without penalty to CloudOrbitX.

3. Payment Terms

Invoices are issued upon milestone completion and are payable within 14 calendar days unless otherwise agreed. Late payments may incur a statutory interest rate of 8% above the ECB reference rate as permitted under EU Directive 2011/7/EU on late payments. CloudOrbitX reserves the right to suspend services in the event of overdue payments exceeding 30 days.

4. Intellectual Property

Upon full payment of all invoiced amounts, all intellectual property rights for the delivered work product are transferred to the client. CloudOrbitX retains the right to use general methodologies, frameworks, and non-proprietary techniques developed during the engagement for future projects. Pre-existing intellectual property owned by CloudOrbitX remains its property and is licensed to the client for use within the scope of the delivered project.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information exchanged during the engagement. This obligation survives the termination of the agreement for a period of three (3) years. Confidential information shall not be disclosed to third parties without prior written consent.

6. Limitation of Liability

CloudOrbitX's total aggregate liability under any engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. CloudOrbitX shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

7. Warranty

CloudOrbitX warrants that all delivered work will conform to the specifications defined in the project proposal for a period of 90 days following final delivery. This warranty covers defects in workmanship and does not extend to issues arising from third-party integrations, client modifications, or environmental factors beyond our control.

8. Termination

Either party may terminate the engagement with 14 days' written notice. In the event of termination, the client is obligated to pay for all work completed up to the termination date. Non-delivered milestones are not invoiced. Termination for cause (material breach) may be effected immediately upon written notice if the breach remains uncured after a 7-day cure period.

9. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Spain and the European Union. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Sevilla, España, España.

10. Amendments

CloudOrbitX reserves the right to amend these Terms of Service at any time. Material changes will be communicated via email to active clients at least 30 days before taking effect. Continued use of our services following the effective date of any amendment constitutes acceptance of the updated terms.